Save as PDF

Hi,

a customer complains an error when he uses Save As PDF.

He gets an "Activation Error", "Printer not activated, error code -30" after clicking Save in the print dialog.

When I try the same in here, I only get a hanging Rhino with no error message, and also no PDF file.

What to do?

Thanks,

-C-H-A-R-L-E-S-

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Replies to This Discussion

Permalink Reply by Helvetosaur on December 5, 2012 at 4:01am

Hi Charles,

What PDF printer are you using?

----H

Permalink Reply by Charles Panke on December 5, 2012 at 8:07am

Hello Helvetosaur,

What PDF printer are you using?

two cases:

1.)

Customer has nothing special installed, just V5 from DVD.

He gets the error message '-30'.

2.)

In here, same install from DVD, but several betas and WIPs were there, so the PDF995 is installed here as well.


Thanks,

-C-H-A-R-L-E-S-

Permalink Reply by Helvetosaur on December 5, 2012 at 11:05am

Ahh, I misread - you are using SaveAs > PDF (not Print)...  Hmm, this appears to call some PDF printer that is installed but I don't know which...  Odd, I've never seen/used this SaveAs option.  It does call up the print dialog, but there is no drop down to choose a printer...  Very odd indeed...  McNeel will have to answer this one, I don't have a computer where some sort of PDF printer is not installed...  ----H

Permalink Reply by JT on December 5, 2012 at 11:40am

We make a lot of pdf files here, but we always "print" to "adobe pdf" as the printer.

Permalink Reply by Helvetosaur on December 5, 2012 at 12:07pm

That would be because you have Adobe Acrobat installed.  The case mentioned doesn't.  ----H

Permalink Reply by JT on December 5, 2012 at 12:16pm

I missed that. How about PDF995 or some other free pdf print utility? I guess it's because I only use "SaveAs" to save Rhino files. I use "print" to get pdf or jpg files and "export" to get all the  other formats available.

 

But PDF995 works if you don't have acrobat.

Permalink Reply by James Carruthers on December 5, 2012 at 1:15pm

I believe there might be a bit of a bug here leftover from the fact that the shipping V5 doesn't actually have a PDF exporter, it was a 3rd-party program, there were complaints, it was dropped.

Permalink Reply by Charles Panke on December 6, 2012 at 1:07am

Yes, that maybe the case.

Of course I told the customer he should use the regular Print command to solve the problem.

A short info from RMA would be good!

Otherwise it is a mystery why this 'Save As PDF' exists and what is intended to do.

Thanks,

-C-H-A-R-L-E-S-

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