Unknown Failure 900

I noticed there is an article about Unknown Failure 900, and I have the same issue here. the difference is I never have it registered even I tried to add the license and activation code twice or more, it always displayed the screen of "registration completed successfully" with unknown failure (900), and when I re-add the license, the next screen still asks me to input the activation code again!

I have updated zoo 5.0 to the lastest version 5.2.30114.940.

Please advise any solutions on this?

 

Thanks

Steven

Views: 186

▶ Reply to This

Replies to This Discussion

Permalink Reply by Dale Fugier on January 21, 2013 at 2:26pm

Hi Steven,

I am not sure I follow what you are saying. Are you saying that when you add a license and after you have finished the valiation process, Zoo reports "Successful" but you still get a Unknown Failure (900) error?

Please clarify a but - sorry for the confusion.

Thanks,

 -- Dale

Permalink Reply by Ya Han on January 21, 2013 at 7:35pm

i think so. i have same problem here.

Permalink Reply by Dale Fugier on January 22, 2013 at 5:15pm

Hi Ya,

Your comments are not too helpful. Can you please provide much more detail as to what you have, what you have installed, and what you are doing?

Thanks,

 -- Dale

Permalink Reply by Ya Han on January 22, 2013 at 7:23pm

Here is more about this.It prompt succuessfully, but after i click colse, this happens:

Permalink Reply by Dale Fugier on January 23, 2013 at 11:17am

Try this:

1.) Uninstall Zoo 5.0.

2.) Make sure the C:\Program Files (x86)\Zoo 5.0 folder is removed.

3.) Download the latest Zoo 5.0 and install it

4.) Try adding a license.

Does this help?

 -- Dale

Permalink Reply by Ya Han on January 23, 2013 at 6:29pm

no

Permalink Reply by Steven Yang on January 22, 2013 at 5:57pm

Yes, that is what happened, never get rhino 5 license added into Zoo 5, even the activation compleled successfully.

 

Thanks

Steven

Permalink Reply by Dale Fugier on January 23, 2013 at 11:17am

Try this:

1.) Uninstall Zoo 5.0.

2.) Make sure the C:\Program Files (x86)\Zoo 5.0 folder is removed.

3.) Download the latest Zoo 5.0 and install it

4.) Try adding a license.

Does this help?

-- Dale

Permalink Reply by Ya Han on January 24, 2013 at 8:00pm

Could you give me the feedback, is it network issue or the installer issue?

Permalink Reply by Dale Fugier on January 28, 2013 at 8:34am

This is not a network issue. But rather an issue with the Zoo plug-in that validates Rhino licenses. What I am trying to determine is if one of the automatic updates did not properly update all of the Zoo program files. This is why I want you to uninstall the Zoo completely, make sure all of the Zoo program files have been deleted (in Program Files), and then download the most current version and perform a clean install.

 -- Dale

Permalink Reply by Ya Han on January 30, 2013 at 12:54am

i truely did this, still got the error. I have try this on windows server 2003 and 2008.

i have zoo4 on server 2003.

Permalink Reply by Dale Fugier on January 30, 2013 at 10:38am

Hi Ya,

These systems have Internet access, correct? The Zoo's license validation system requries it to access our site via the Internet.

Sorry I can't be of more help. Others using the Zoo are not having this problem. So I don't have too many suggestions for you.

 -- Dale

RSS

Translate

© 2013   Created by McNeel Admin.

Badges  |  Report an Issue  |  Terms of Service